Animaga Privacy PolicY
Guidelines for a Respectful Experience
All participation in Animaga events is governed by our Code of Conduct and venue regulations to ensure respectful behaviour and the protection of everyone’s wellbeing.
Failure to comply with these guidelines may result in removal from the event and exclusion from future Animaga activities.
Animaga Entertainment Pty Ltd (“Animaga”, “we”, “our”, “us”) respects and is committed to protecting your personal information and privacy.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how personal information must be collected, stored, used, and disclosed in Australia.
This Privacy Policy explains how Animaga collects, manages, and safeguards your personal information, including information collected through our website, ticketing systems, social media platforms, and during our events.
By accessing our website, purchasing tickets, or attending an Animaga event, you consent to the collection and handling of your personal information in accordance with this Policy.
For the purpose of this Policy:
- Age of Consent means the minimum age under which parental or guardian consent is required for the collection of personal data, being 13 years of age in Australia.
- Policy means this document, known as the Animaga Privacy Policy, which governs the collection, use, and management of personal information by Animaga.
- Website or Site means https://animaga.com.au and any related subdomains, forms, ticketing pages, or affiliated online services operated or managed by Animaga.
- Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
- Sensitive Information means information such as racial or ethnic origin, religious beliefs, health information, or membership of a professional or trade association.
This Policy is governed by and construed in accordance with the laws of the State of New South Wales, & State of Victoria Australia, without regard to conflict of law provisions.
Any claims, legal proceedings, or disputes arising in connection with this Policy or the Site shall be subject to the exclusive jurisdiction of the courts of States, and by using the Site or attending an Animaga event, you irrevocably submit to that jurisdiction.
Animaga collects personal information in several ways, including but not limited to when you:
- Purchase event tickets or merchandise through our authorised ticketing provider (such as Humanitix)
- Submit an enquiry or feedback form on our website or via email
- Register as a volunteer, exhibitor, or participant in competitions, activities, or stage events
- Subscribe to newsletters or marketing communications
- Engage with us through official Animaga social media pages
- Participate in surveys, promotions, or competitions
- Attend our events where photography, video, or access control systems are in use
Information collected may include your name, address, contact number, email address, age, date of birth, payment details, or information relating to accessibility needs.
Providing personal information is voluntary; however, failure to do so may restrict your ability to access certain services or event activities.
When providing information about another individual (for example, a family member or carer), you confirm that you have their consent to provide their details to Animaga and have made them aware of this Policy.
Animaga will use your personal information only for the purposes for which it was collected or as otherwise permitted by law.
This may include:
- Processing ticket purchases, registrations, and event access
- Managing event operations, logistics, and safety
- Communicating event updates, programming changes, or important announcements
- Providing customer support and responding to enquiries
- Conducting surveys, research, and audience analysis to improve future events
- Marketing and promotional purposes, where consent has been provided
- Complying with legal obligations, including safety and insurance requirements
Animaga will not sell, rent, or trade your personal information to third parties.
Personal data may be disclosed to service providers engaged by Animaga (such as ticketing agencies, payment processors, marketing agencies, or venue operators) for the purpose of event delivery.
All third parties handling such data are required to adhere to confidentiality and privacy obligations consistent with this Policy and Australian privacy law.
Email addresses provided to Animaga will not be added to mailing lists without your consent.
Animaga does not generally collect sensitive information.
If sensitive information is collected (for example, health or accessibility details required for safety or accommodation purposes), we will obtain your explicit consent unless collection without consent is authorised or required by law.
All sensitive information is handled with the highest level of confidentiality and protection.
Animaga takes the protection of children’s privacy seriously.
Individuals under the age of 13 should not provide personal information to Animaga without the consent and supervision of a parent or guardian.
Where we determine that a user is under 13 years of age, we will seek parental or guardian consent before collecting or retaining personal data.
Without such consent, participation in certain online or on-site activities may not be possible.
Parents or guardians may request access to, correction of, or deletion of their child’s information by contacting enquiries@animaga.com.au.
When you visit the Animaga website, certain non-personally identifiable information may be automatically collected through cookies, analytics tools, and server logs.
This information may include browser type, IP address, device identifier, pages visited, duration of visit, and referring websites.
Cookies are small text files placed on your device to enhance your user experience.
You may disable cookies through your browser settings; however, doing so may affect the functionality of some features of the Site.
Animaga may use aggregate data from website analytics to improve its digital services and tailor content to visitor interests.
No personally identifiable information is extracted from this process.
Third-party analytics or advertising providers may also use cookies in accordance with their own privacy policies.
Animaga employs a combination of physical, technical, and administrative safeguards to protect personal information from unauthorised access, alteration, or disclosure.
These measures include secure servers, restricted access, firewalls, password protection, and encrypted data transmission where appropriate.
Despite these measures, no internet transmission or storage system can be guaranteed to be completely secure.
You acknowledge that you provide information at your own risk and that Animaga cannot guarantee the absolute security of data transmitted via the internet.
You have the right to request access to, or correction of, your personal information held by Animaga.
Requests can be made by contacting enquiries@animaga.com.au.
Before providing access, Animaga may require verification of identity for security purposes.
Personal information will be retained for as long as necessary to fulfil the purpose for which it was collected or as required by law.
When information is no longer required, Animaga will take reasonable steps to destroy or de-identify it.
The Animaga website and social media pages may contain links to third-party websites and platforms (including but not limited to Humanitix, Instagram, Facebook, YouTube, and X/Twitter).
Animaga is not responsible for the content, security, or privacy practices of these external sites.
We recommend that users review the privacy policies of any third-party sites they visit before providing personal information.
By attending Animaga events, you consent to being filmed, photographed, or recorded by authorised Animaga staff, volunteers, or contractors.
These images or recordings may be used for archival, editorial, or promotional purposes in print or digital formats without further notice or compensation.
If you do not wish to appear in event media, please notify event staff upon arrival.
Requests will be accommodated where reasonably practical, but cannot always be guaranteed in public areas.
Where Animaga uses cloud-based systems or international service providers (for example, email marketing or CRM platforms), reasonable steps will be taken to ensure that any overseas recipients comply with Australian privacy standards and provide equivalent levels of protection.
Animaga may amend this Privacy Policy from time to time to reflect operational changes, legal requirements, or best practice standards.
Any changes will be published on our official website at https://animaga.com.au/privacy-policy.
The updated Policy will take effect immediately upon posting.
By continuing to use the sites, you are deemed to have accepted the revised terms.
