The Arcade Department manages the gaming hall, keeping consoles, retro cabinets, rhythm machines, and tournament setups operating in peak condition. Appointed staff ensure hardware security, maintain sanitization between players, regulate station turn-taking, and troubleshoot minor technical issues throughout the weekend.

Responsibilities:

• Monitor console, arcade, and rhythm game stations for proper functionality, cable safety, and cleanliness.
• Manage queue lines, rotation timers, and fair turn-taking during peak tournament or free-play hours.
• Conduct basic hardware troubleshooting, cartridge/disc swapping, and controller sanitization.

The Conduct Unit ensures The position is responsible for overseeing security-related operations during the event while concurrently performing an internal staff and volunteer oversight function.

Acting as a liaison between event security, management, and personnel, the role ensures that all staff and volunteers conduct themselves in accordance with the organisation’s policies, procedures, and established standards of professional conduct.

The position also provides oversight of personnel-related matters, including monitoring compliance, addressing conduct concerns, facilitating internal incident reporting, and assisting management in resolving issues that may affect the safety, integrity, and operational effectiveness of the event.

Key Responsibilities

Event Security and Operations

• Oversee and coordinate security-related matters during event operations.
• Identify, assess, and respond to security incidents, operational risks, and safety concerns.
• Liaise with relevant departments and event management to maintain a safe and secure environment.

Personnel Oversight and Compliance

• Monitor staff and volunteer adherence to organisational policies, codes of conduct, and operational procedures.
• Serve as an internal point of contact for personnel-related concerns, including misconduct, interpersonal disputes, and potential policy breaches.
• Facilitate the reporting, documentation, and escalation of personnel-related incidents to the appropriate management representatives.
• Provide impartial oversight and guidance to ensure personnel matters are addressed fairly, consistently, and in accordance with organisational procedures.
• Support management in maintaining professional standards, accountability, and a respectful working environment.
  • Ensure volunteer and staff headquarters are being accessed by the appropriate people
  – Ensure volunteer and staff resting areas are being accessed by the appropriate people.
  – Maintain cleanliness in the designated areas.
  – Provide guidance to attendees, volunteers or staff to relocate to the appropriate areas.

The Cosplay Department supports and celebrates the costumed community across the event. Crew members oversee dedicated cosplay zones, coordinate interactive activities, operate official photo booths, and deliver essential backstage support for masquerades and runway showcases.

Responsibilities:

• Oversee designated cosplay zones, including the repair station and pre-judging areas, keeping them stocked, orderly, and accessible.
• Operate official photo booths, assisting photographers, queuing attendees, and maintaining smooth floor traffic.
• Facilitate interactive floor programming throughout the weekend, such as the Lumins Workshop Touch and Try Table
• Direct backstage logistics for competitions and runway showcases, including contestant check-in, stage ninja, backstage welfare, and line-up marshalling.
• Support volunteers working in the cosplay area and ensure they receive breaks as scheduled

The Drawing Area Department manages the central creative space at Animaga, coordinating interactive art activities and running official drawing competitions. Crew members maintain communal sketching stations, replenish art supplies, and oversee the collection, display, and judging workflow for competition submissions.

Responsibilities:

• Oversee daily setup and operations, keeping tables, seating, and art supplies organized and fully stocked.
• Facilitate scheduled interactive sketch sessions, community canvas walls, and open drawing activities for attendees of all skill levels.
• Coordinate the Animaga drawing competition, including submission check-in, entry categorization, and eligibility verification.
• Curate and display artwork safely within the gallery space for public viewing.
• Manage the voting and judging process, tallying scores and preparing finalist entries for announcements.

The Event Department drives general floor coordination, active crowd control, and rapid on-the-day response across the venue. Personnel facilitate clear communication between facility staff and various department leads, support scheduled interactive activities, and oversee line control for high-traffic attractions.

Responsibilities:

• Oversee line management and queue capping for popular attractions and main programming halls.
• Serve as an active communication bridge between venue facility staff and internal department heads to handle on-the-day operational adjustments.
• Provide rapid floor response and troubleshooting for emerging schedule changes, crowd surges, or logistical bottlenecks.
• Support activity hosts with room setup, attendee seating, and execution of scheduled floor programming.

Be part of the team that ensures every guest’s experience runs smoothly. The Guest Logistics Department oversees the setup and coordination of guest areas, signing sessions, merchandise displays, and signing token distribution. You’ll play a key role in helping promote our guests and their merchandise to attendees.

Responsibilities:
• Assist with the setup and management of guest signing areas and merchandise tables.
• Handle the distribution of signing tokens each morning and assist with attendee queue management.
• Manage attendee flow and interactions during signing sessions to ensure efficiency and fairness.
• Coordinate with multiple teams to maintain accurate guest schedules and movements.
• Provide friendly, professional assistance to guests and their handlers throughout the event.

Join the Guest Follower team and help take care of Animaga’s invited guests throughout their stay. This role combines hospitality and coordination: coordinating guest schedules, supporting them to feel comfortable, and helping to fulfill requests from the guest and their team.

Responsibilities:
• Assist guests with check-in, check-out, and transportation between venues.
• Escort guests to panels, signings, and scheduled appearances.
• Communicate effectively with interpreters, department heads, and Animaga staff.
• Ensure each guest’s comfort, safety, and schedule are well-maintained.

Bridge cultures and connect fans with their favourite stars as part of the Guest Interpreter team. This role requires fluent Japanese and English speakers to translate live on stage, at signing sessions, and during interviews to ensure clear and engaging communication between guests and audiences. If you feel you can capture the guests’ character and convey it to the audience via translation, this is the role for you.

Responsibilities:
• Provide live interpretation for stage programs, panels, and interviews.
• Support guests during meet-and-greet sessions and backstage interactions.
• Translate essential details for scheduling, stage coordination, and announcements.
• Maintain professionalism, accuracy, and cultural sensitivity at all times.

Join the team that keeps attendees informed and brings home the magic of Animaga through official merchandise. The Info & Merchandise Department serves as a central hub for guidance, assistance, and sales of our trademark mascots Maka and Annya.

Responsibilities:
• Provide accurate event information and answer attendee enquiries.
• Assist with sales and customer service at the official merchandise booth.
• Restock items and maintain display organisation throughout the day.
• Ensure all merchandise transactions run smoothly and efficiently.

Join the team that keeps Animaga’s digital world running! The Software & Web Development Department develops, manages and maintains our electronic platforms, helping create technological solutions that power the event, and ensuring our digital infrastructure is in tip-top shape. If you have experience in web/app development or systems administration, this is your chance to apply your technical skills to one of Australia’s most dynamic anime events.

Responsibilities:
• Develop, maintain and optimise the infrastructure powering the Animaga website and mobile app.
• Troubleshoot and resolve website or software issues before and during the event.
• Collaborate with event, design and marketing teams to ensure a seamless digital experience.

Desired Skills:
• PHP, WordPress Codex, plugin and/or theme development
• React Native, Progressive Web App development
• Adobe Illustrator or vector image editing

The MC Department works behind the scenes to keep the event’s energy flowing and ensure every announcement, performance, and segment runs seamlessly. This team supports the hosts on stage, keeping to schedule and making changes as needed. If you are enthusiastic and passionate about conveying the guests’ character to the audience and want to energise both guests and the audience, this is the position for you.

Responsibilities:
• Coordinate with stage staff to manage event schedules.
• Prepare cue sheets and ensure accurate communication between departments.
• Support live stage hosts with timing, transitions, and key information.
• Keep the audience engaged and informed through well-timed stage announcements.

The Maid Cafe Leader oversees front-of-house operations, floor flow, and host welfare for the Animaga Maid Cafe, one of our premier interactive attractions. Responsibilities center on balancing guest hospitality with efficient table turnaround, coordinating staff shifts, tracking orders, and supervising mini-stage performances within the cafe space. (Prior maid cafe or hospitality experience preferred).

Responsibilities:

• Supervise cafe floor staff and volunteer hosts during shift briefings, table service, and scheduled breaks.
• Oversee table reservations, ticketing check-ins, and seating allocations to ensure smooth patron turnover.
• Monitor host well-being, ensuring safe working conditions, adequate rest, and regular hydration.
• Handle customer service inquiries and resolve urgent patron concerns with professionalism.

Join the Media & Press Relations team and help manage Animaga’s relationship with accredited media. This department handles all media pass applications, onsite coordination, and communication with press, photographers.

Responsibilities:
• Review and process media pass applications.
• Coordinate onsite check-ins and provide information to approved media.
• Manage enquiries from photographers, videographers, and journalists.
• Ensure smooth coordination between the media team and Animaga departments.

The Stage Department oversees the production of main auditorium and secondary stage programming, ranging from opening ceremonies to guest Q&As and live performances. Assigned crew oversee backstage movements, green rooms, audio/visual cues, and strict production timelines to keep high-profile events running on schedule.

Responsibilities:

• Control backstage access, green rooms, and artist holding areas to ensure a private, organized environment.
• Marshal guest speakers, performers, and panelists ahead of their scheduled appearance times.
• Collaborate with venue AV technicians to coordinate stage cues, microphones, and lighting transitions.
• Keep stage programming strictly to the published schedule, providing countdown warnings to presenters.
• Liaise with Cosplay, Guest Relations, and other departments for smooth performer transitions.

The Trader Department serves as the primary liaison between convention management and our featured artists, vendors, and industry partners. This team oversees the setup, daily operation, and bump-out of the Artist Alley and Exhibitor Hall, ensuring all stalls operate smoothly, remain accessible, and adhere strictly to event policies.

Responsibilities:

• Act as the primary on-site liaison between convention management and featured artists, vendors, and industry partners.
• Coordinate bump-in setup, daily floor operations, and end-of-con bump-out for the Artist Alley and Exhibitor Hall.
• Facilitate exhibitor and artist check-in, credential distribution, and table allocations.
• Monitor aisles and booth perimeters to maintain clear, accessible walkways and ensure stalls operate within assigned boundaries.
• Enforce convention exhibitor policies, including monitoring merchandise for unauthorized items such as AI-generated art and unlicensed bootlegs.

The Tabletop Department (Board Games) manages the open-play board gaming library and tabletop roleplaying sessions across the convention. Core duties involve curating the lending collection, guiding attendees through game setups, explaining rules to newcomers, and ensuring all components remain accounted for.

Responsibilities:

• Manage the open-play lending library, handling game check-outs, returns, and inventory audits.

• Teach rules and assist attendees with board game setups across open-gaming tables.

• Inspect returned games to verify all materials are packed away correctly.

• Maintain tidy open-play areas, clear aisles, and organized table arrangements.

The Tabletop Department (TCG) oversees the dedicated trading card game zone and official tournament play. Core duties include processing player registrations, coordinating match pairings, managing round timers, and maintaining an organized, competitive environment across various card game titles.

Responsibilities:

• Facilitate tournament registrations, player check-ins, and bracket allocations.

• Announce round pairings, monitor match timers, and record official game results.

• Assist judges and tournament organizers with table management and event logistics.

• Supervise casual free-play tables, guiding newcomers and ensuring fair-play etiquette.

• Maintain clear seating arrangements, organized play spaces, and safe walkways throughout tournament rounds.

Join the team that puts the knowledge of Animaga’s biggest fans to the test! The Trivia Department designs and runs our interactive panel games and quiz events, ensuring attendees have a fun, competitive, and engaging experience. If you have a deep knowledge of anime, manga, and gaming, along with a knack for entertaining a crowd, this is your chance to bring your energy to one of Australia’s most dynamic anime events.

Responsibilities:

• Research, write, and curate engaging trivia questions covering a wide range of Japanese pop culture topics and difficulty levels.
• Host and moderate live trivia sessions, keeping the audience energized and the event running on schedule.
  Prepare digital presentations, manage scoring systems, and coordinate prize distribution for the winners.
• Prepare physical or digital presentations, manage scoring systems, and coordinate prize distribution for the winners.

The Volunteer Department serves as the central support hub for the convention workforce, ensuring every helper is properly equipped, deployed, and supported throughout the event. Staff oversee volunteer headquarters, conduct morning briefings, distribute shift materials, monitor break rosters, and deliver welfare checks across all halls.

Responsibilities:

• Check in volunteers, distribute uniforms/passes, and coordinate initial departmental briefings.
• Track shift rosters and reassign roaming helpers to areas requiring extra floor support.
• Coordinate meal distribution, snack stations, and welfare supplies.
• Conduct roving welfare checks across venue zones to verify that volunteers receive scheduled breaks.
• Liaise directly with department heads to assess staffing shortages and resolve operational concerns.

The Uta Taikai Team oversees the execution of the official Japanese singing and anisong competition. Core duties involve managing contestant schedules, verifying audio backing tracks, coordinating with the judging panel, and ensuring smooth stage transitions alongside production staff.

Responsibilities:

• Facilitate contestant check-in, orientation briefings, and backstage staging prior to performances.
• Verify and organize contestant audio tracks and instrumentals, ensuring correct formatting and handover to AV technicians.
• Coordinate on-stage performance transitions, mic handovers, and adherence to scheduled performance slots.
• Distribute scoring materials to judges, tally scores accurately, and prepare finalist rankings for prize announcements.